Returns & Exchanges
At URBAN REVIVO Malaysia, we want you to love your fashion finds, which is why we offer a 30-day return policy for most items in their original condition. Please ensure all tags remain attached and the items are unworn and unwashed to qualify for a full refund or exchange.
Initiate Your Request
Log in to your account and navigate to 'My Orders' to select the items you wish to return and provide a reason for the request.
Pack the Items
Securely place the items in their original packaging, ensuring all price tags and authenticity labels are intact to prevent damage during transit.
Ship the Parcel
Affix the provided prepaid return label to your package and drop it off at any authorized courier point or schedule a doorstep collection.
Receive Your Refund
Once our warehouse team inspects and approves your return, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing