Frequently Asked Questions
Everything you need to know about shopping with Urban Revivo Malaysia.
What are the shipping options available within Malaysia?
We offer standard doorstep delivery across West and East Malaysia. Shipping is free for orders above RM250, while a flat rate applies to orders below this threshold.
How long does delivery usually take?
For West Malaysia, expect your package within 3-5 business days. Deliveries to East Malaysia typically take 5-7 business days, depending on your specific location.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that for hygiene reasons, earrings, swimwear, and innerwear cannot be returned or exchanged.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), FPX online banking, and popular e-wallets such as GrabPay, Touch 'n Go eWallet, and Boost.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' button. We recommend checking your measurements against our chart, as our contemporary fits may vary between different collections.
Can I track my order status?
Yes, once your order is dispatched, you will receive an email notification containing a tracking number and a link to the courier's tracking portal.